Important Customer Information

 

Credit Card Information

We are currently in the process of moving our inventory to our new computer system. In an effort to protect your privacy during this process, we will not be able to directly transfer your credit card information. As a result, you will be asked to provide this information again the next time you place an order with our Customer Service department. In addition, if you have made a recent purchase or payment through the duralee.com website you will be asked to provide your credit card information a second time for the same order when speaking with our Customer Service Department.  We will only be charging your credit card one time for your order. We apologize for any inconvenience, but assure you that your privacy is of the utmost importance to us.  


FOR ORDERS/INQUIRIES  BEING PLACED THROUGH CUSTOMER SERVICE: 

Account Information Changes (effective Monday May 22)

For Robert Allen, Beacon Hill, Duralee, Highland Court, Bailey & Griffin and Lulu DK Brand Fabrics and Trimmings, Robert Allen Furniture and Robert Allen Hardware Orders:

  • If you currently have a Robert Allen account number (even if you also have a Duralee account number) The Robert Allen account number will be your sole account number to order both the Robert Allen and Duralee products that are listed above.
  • If you currently have a Duralee account number and do not have a Robert Allen account number, you will have a new account number which will be created by adding a prefix of 80 to your current Duralee account number (i.e. 80XXXXX). This will be your sole account number to order both the Robert Allen and Duralee products that are listed above.
  

For Duralee Furniture, Duralee Hardware, Clarke & Clarke Fabric and James Hare Fabric Orders:

  • If you currently have a Duralee account number, continue to use your current Duralee account number, exactly as it is (without an 80 prefix) to order the Duralee products listed above.
  • If you do not yet have a Duralee account number, we invite you to open a Duralee account. The process is minimal for accounts in good standing. It will give you access to over 1,400 SKUs of custom upholstered furniture and casegoods, as well as drapery hardware selections from The Finial Company, Paris Texas Hardware, Byron & Byron and Duralee Hardware.

FOR ORDERS/INQUIRIES  BEING PLACED THROUGH DURALEE.COM:

Your current Duralee.com logon and account information HAS NOT CHANGED. We will advise you when Duralee.com will be updated.

 


Checking Fabric Availability on duralee.com

One impact of Duralee’s fabric inventory being moved to our new computer system is that, in nearly every case, the website will show that it is out of stock when we actually have the fabric in stock.  If you don’t see what you need on our website, please call our customer service department at 800-275-3872 so that they can check the stock for you.  Again we apologize for any inconvenience that this may cause you over the next several weeks.

Packaging, Invoicing and other Communications

You may be purchasing Duralee products and receiving them in Robert Allen packaging or vice versa.  You may also be receiving invoices on Robert Allen letterhead asking that you make your payment to Robert Allen for Duralee products.  Don’t worry as we are one company.  We will be using our current packaging until our co branded packaging is ready.  Also, we are in the process of changing all of our paperwork.  You can make your payments to the payee that is on the invoice and mail it to the location on the invoice.  Please include your invoice number and we will make sure that it is applied to your account.