Shipping & Delivery

In home delivery

In most cases, items can be shipped directly to the end user by a nation-wide In Home Delivery service. They will place the furniture into the customer’s home. They will not remove doors or move other furnishings in the home.  Be sure the furniture ordered will fit into the delivery location!  If the delivery is deemed difficult, the customer may be asked to sign a damage waiver for the items being delivered. The customer should inspect the goods immediately upon arrival, and if there is damage or a defect noticed, the delivery should be refused as there is no recourse against the In Home Delivery service one the items are accepted.

In Home Delivery may extend the estimated delivery time for several weeks, especially if the delivery location is in a remote area. Please contact your Duralee Furniture® representative to provide a quote for an In Home Delivery. 

 

Packing

Our standard packing method for fully upholstered furniture is to fully pad the item and shrink-wrap it to a corrugated tray. Our case goods are padded and shrink-wrapped to a shock resistant, double layered tray and carton packed. All furniture specific carriers accept this method of packing.

If a non-furniture specific carrier is requested and requires carton packing, we will carton pack the fully upholstered items at no additional charge.  If an item needs to be crated rather than carton packed, please contact your Duralee Furniture® representative for a quote.

 

Shipping and Freight

We will ship furniture items prepaid and billed, via furniture specific carriers that accept shrink-wrapped freight, as a service to the purchaser. The normal delivery times are 3-14 business days. This time may be extended if the delivery is going to a remote location. Once an item has left our facility, we can track the shipment, but have no control over the transportation of the goods. Purchasers can select their own carriers.  However, we take no responsibility for tracking other carrier’s shipments or assistance in any freight related claims. Information for carriers, other than those offered by Duralee Furniture, must appear on the purchaser’s order including: the carrier’s name, address, contact information and phone number.  Freight rates are subject to change due to carrier price changes and fuel surcharges. All freight is FOB Morganton N.C.

In most cases, items can be shipped directly to the end user by a nation-wide In Home Delivery service. They will place the furniture into the customer’s home. They will not remove doors or move other furnishings in the home.  Be sure the furniture ordered will fit into the delivery location!  If the delivery is deemed difficult, the customer may be asked to sign a damage waiver for the items being delivered. The customer should inspect the goods immediately upon arrival, and if there is damage or a defect noticed, the delivery should be refused as there is no recourse against the In Home Delivery service one the items are accepted. In Home Delivery may extend the estimated delivery time for several weeks, especially if the delivery location is in a remote area. Please contact a customer service representative to provide a quote for an In Home Delivery. 

Our prepaid freight is based on cubes or weight, not value. In shipping dock to dock, the carriers will only deliver to a professional receiving/delivery service.